Effective date: September 30, 2026

Raise the Bar Performance (“we,” “us,” or “our”) operates a 24-hour gym at 516 E 6th St, Huntingburg, Indiana, and the website raisethebarperformance.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, joining as a member, or making a purchase, you agree to this policy.

1. Information We Collect

Information you give us

  • Membership sign-up: name, email, phone number, mailing address, date of birth, emergency contact, photo (for member identification), signed waiver and membership agreement, and billing information.
  • Online store orders: name, shipping and billing address, email, phone number, and order details.
  • Contact forms and messages: anything you send us through the Site, email, or social media.
  • Personal training: goals, training history, and other details you choose to share with a trainer.

Information collected automatically

  • Facility access records: when your keycard or access credential is used to enter the facility.
  • Security video: the facility is monitored by video cameras for safety and security.
  • Site usage data: IP address, browser and device type, pages viewed, referring pages, and similar data collected through cookies, analytics tools, and security logs.

We do not store full payment card numbers on our Site. Payments are handled by our third-party payment processors.

2. How We Use Your Information

  • Create and manage your membership, including billing, waivers, and 24/7 facility access
  • Process, ship, and support online store orders
  • Keep the facility, members, and equipment safe and secure
  • Respond to questions and provide customer support
  • Send account notices, receipts, and service updates
  • Send gym news by email (you can unsubscribe at any time)
  • Understand how the Site is used and improve it
  • Prevent fraud, abuse, and unauthorized access, and comply with the law

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to run the gym and the Site:

  • Membership management provider: we use ManageMemberships to handle member sign-up, billing, waivers, scheduling, and door access. Your membership information is stored and processed on that platform.
  • Payment processors: to process membership payments and store purchases.
  • Fulfillment and shipping partners: to produce and deliver merchandise orders.
  • Service providers: website hosting, email and text message delivery, analytics (such as Google Analytics), and website security services.
  • Legal and safety: when required by law, to respond to legal process, or to protect the rights, property, or safety of our members, staff, or others, including sharing security video with law enforcement when appropriate.
  • Business transfers: if the gym is sold or merged, member information may transfer to the new owner.

4. Text Messaging (SMS)

If you give us your mobile number and check the text message consent box when you sign up, we may send you texts about your account and membership: class and schedule updates, appointment and payment reminders, and account notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See the Text Messaging section of our Terms and Conditions for full program terms.

Mobile numbers and SMS consent collected for text messaging are not shared with or sold to third parties or affiliates for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile numbers only with the service providers that deliver our text messages, and only so they can deliver messages you have agreed to receive. The categories of sharing described elsewhere in this policy exclude text messaging opt-in data and consent.

5. Cookies and Analytics

The Site uses cookies and similar technologies to keep your cart and account working, remember preferences, protect the Site from attacks, and measure traffic. We use Google Analytics to understand how visitors use the Site. You can learn how Google uses data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out add-on. Most browsers let you block or delete cookies, but parts of the Site (like the cart and checkout) may not work without them.

6. Data Retention

We keep personal information for as long as your membership or account is active and afterward as needed for billing, legal, tax, and recordkeeping purposes. Signed waivers and agreements may be retained for as long as needed to protect our legal rights. Security video is kept for a limited period and then overwritten, unless it is needed for an incident or investigation.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, so we cannot guarantee absolute security. Keep your keycard and account login to yourself and let us know right away if either is lost or compromised.

8. Your Choices and Rights

  • Access and updates: you can review and update your membership information through your member account or by contacting us.
  • Deletion: you can ask us to delete your information. We may keep some records where required by law or needed for legitimate business purposes (such as billing history and signed waivers).
  • Email: use the unsubscribe link in any email newsletter, or contact us to opt out.
  • Text messages: reply STOP to any text to stop receiving messages.

Depending on where you live, you may have additional rights under state privacy laws. To make a request, contact us using the information below.

9. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them online. Memberships for minors require a parent or guardian to complete sign-up and sign the waiver on the minor’s behalf.

10. Third-Party Links

The Site may link to other websites and social media pages (such as Facebook and Instagram). We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.

12. Contact Us

Questions or requests about this Privacy Policy:

Raise the Bar Performance
516 E 6th St
Huntingburg, IN 47542
Email: [email protected]